Frequently Asked Questions
Can I use my NDIS funding to buy sensory toys? Yes — many sensory tools may be claimable under your NDIS plan, particularly under the Consumables or Improved Daily Living categories. Always confirm with your plan manager or OT first.
Do you provide a tax invoice? Yes. All NDIS and purchase orders include a full tax invoice suitable for plan managers and NDIS claims.
How long does processing take? Once payment is received, orders are processed and shipped within 2–7 business days Australia-wide.
Can schools and therapy practices submit purchase orders? Absolutely. We accept purchase orders from schools, therapy clinics, early intervention centres, and government organisations. Contact us at support@sensoryspace.com.au for bulk orders or invoicing enquiries.
Do you ship Australia-wide? Yes — we ship to all states and territories across Australia. We're based on the Gold Coast, QLD.
What if an item is out of stock? We will contact you and arrange a suitable alternative where possible. Please allow additional time for items that need to be ordered.
Have a question? Contact our team at support@sensoryspace.com.au or call 0481 785 247 (Mon–Thu, 8am–12pm AEST).